Return Policy

Last updated: Jul 14, 2021

Returns

Email us at Support@Supplyline.com to initiate a return

Supplyline works with each seller to ensure a certain minimum standard for returns and provide you with a consistent experience.The baseline for standard returns include:

  • 30-day window: Sellers will generally permit the Buyer to return unused and undamaged goods within 30 days from the delivery date of the shipment
  • RMA Validation: The Buyer must obtain and include in the return shipment a return merchandise authorization (RMA) number from the seller.

Exceptions vary by product, category, and seller.

Exceptions

Exceptions may exist for:

  • Manufacturer restock fees: Costs incurred for restocking fees designated by the manufacturer may be passed along to the buyer
  • Non-standard and engineered products: Certain non-stock configurations and customized products may be designated as non cancelable - non returnable (NC-NR) and not be eligible for return
  • Final Sale Items: Discounted sales of discontinued products, items with limited shelf life, and "final sale" items may not be eligible for return
  • Bad faith: Repetitive or abusive returns from the same customer

Refunds

Refunds are initiated within 2 days of the delivered return

Upon receipt of the returned goods, the seller may confirm the product's condition matches that of the return policy and stated reason for return.

Upon confirmation, your refund is processed.

Check the status of your return and refund at: https://app.supplyline.com/returns/

This site uses cookies to enhance your browsing experience. By continuing to browse, you agree to our Privacy Policy.
Agree